Change Lead

The position sits at the centre of a major enterprise roll out of a rostering and workforce management solution impacting 10,000+ end users across aged care and hospital settings. While the technology is significant, the primary focus is on engaging clinicians and operational teams with established, localised ways of working, within a complex landscape. This role requires a strong ability to manage resistance, influence diverse stakeholders, and embed sustainable behavioural change.

You will join at a pivotal stage as the organisation refines its approach to change following a previous transformation. With design and build nearing completion, the focus will be on ensuring a structured and outcome-driven transition from delivery through to adoption and BAU. This environment requires a disciplined, pragmatic and business-focused approach to change leadership.

What you'll do:

As Change Lead, you will own the behavioural change strategy for a large-scale workforce transformation, partnering closely with operational leaders and front line teams to support adoption and long-term sustainability.

• Lead end-to-end change strategy for a large-scale rostering and workforce transformation programme impacting 10,000+ users
• Drive a strong behavioural change focus, influencing ways of working beyond system adoption
• Partner with clinical, operational, and corporate stakeholders across a unionised workforce to build alignment and engagement
• Navigate complex stakeholder environments, addressing resistance and fostering accountability
• Develop robust change impact assessments aligned to measurable business outcomes
• Strengthen change practices between system delivery and training to improve adoption outcomes
• Collaborate with communications and training teams to deliver targeted interventions
• Measure change effectiveness through quantifiable metrics, including productivity and system utilisation
• Support transition from implementation to post-go-live stabilisation and BAU

What you bring:

You are an experienced Change professional with a demonstrated ability to lead behavioural transformation in large, complex environments, with a strong focus on outcomes and stakeholder engagement.

• Proven experience delivering large-scale change impacting thousands of end users
• Expertise in behavioural change and adoption, with the ability to influence established ways of working
• Strong stakeholder management capabilities, including experience with unionised work forces
• Ability to operate as an embedded business partner, not a standalone function
• Practical understanding of change methodologies, applied flexibly to suit the environment
• Experience with ERP, HR, or workforce/rostering systems (desirable)
• Clear, concise communication style with strong influencing skills
• Experience supporting post-go-live transition and sustained adoption
• Ability to measure success using defined, data-driven outcomes

What sets this opportunity apart:

This organisation offers a purpose-driven environment where change directly impacts patient and resident outcomes. You will contribute to a significant transformation focused on improving fairness, consistency, and transparency in workforce practices.

• Play a key role in a high-impact healthcare transformation
• Shape and embed an uplifted approach to change management
• Operate in a collaborative environment with strong executive visibility
• Opportunity to progress into a broader Head of Change remit over time