Program Delivery Lead

Join a major national transformation program as a Program Delivery Lead, partnering with senior leaders to coordinate multiple workstreams, manage dependencies and drive successful outcomes. Ideal for an experienced program professional who thrives in complex environments and can bring teams together to deliver meaningful customer and digital transformation initiatives.

We're seeking an experienced Program Delivery Lead to join a large-scale national transformation program focused on improving customer support services, digital channels and service delivery outcomes across Australia.

This is a rare opportunity to play a pivotal leadership role within a complex, federally funded program that is transforming how people access support services through digital, phone and customer-facing channels.

About the Role

Reporting to the Program Manager and acting as their 2IC, you will provide leadership and coordination across a complex, multi-stream transformation program. Rather than owning a single workstream, you will bring together multiple project leaders and delivery teams, ensuring dependencies are managed, priorities remain aligned and the program continues to progress toward its strategic outcomes.

The program spans approximately 50 people and includes work across customer support services, digital platforms, knowledge management, service quality and marketing. Working closely with senior stakeholders, delivery partners and project managers, you will maintain a clear view of the overall program, helping ensure all streams operate as one coordinated effort.

Key Responsibilities

Act as 2IC to the Program Manager, providing leadership across the program
Develop and maintain integrated program schedules, dependencies and critical paths
Coordinate delivery across multiple workstreams and project teams
Lead program governance activities, reporting, risk management and assurance processes
Facilitate discussions to resolve competing priorities and delivery challenges
Manage program-level status reporting, dashboards and executive updates
Support resource planning, capacity management and delivery forecasting
Drive a strong focus on outcomes, benefits realisation and successful program delivery

About You

You are a senior program delivery professional who thrives in complex environments and can quickly establish credibility with stakeholders across multiple teams.

You will bring:

Extensive experience delivering complex programs or portfolios with multiple concurrent workstreams
Strong expertise in integrated planning, dependency management and critical path analysis
Demonstrated experience coordinating governance, risks, issues, changes and program controls
Exceptional stakeholder engagement and influencing skills
Strong written communication and reporting capabilities for executive audiences
Experience working within Agile, traditional or hybrid delivery environments
Advanced proficiency across project scheduling and reporting tools
The ability to bring teams together and maintain momentum in large-scale transformation programs

Highly Desirable

Experience within healthcare, not-for-profit or human services environments
Exposure to government-funded programs and federated operating models
Experience delivering digital, technology or customer transformation initiatives
Formal project or program management qualifications such as PRINCE2, MSP or PMP

Why Apply?

This role offers the opportunity to contribute to a nationally significant transformation program that delivers meaningful outcomes for the Australian community. You'll work alongside experienced leaders, influence the success of a major change initiative and play a critical role in shaping how services are delivered into the future.

To learn more or apply, we'd love to hear from you.

Robert Walters Australia is acting as an Employment Agency in relation to this vacancy.

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