Presales Consultant

The Company: My client is a global SaaS and technology business delivering AI-powered customer engagement and loyalty solutions for enterprise retailers. Through scalable cloud platforms, data-driven insights and digital innovation, they help businesses create personalised customer experiences and drive long-term growth. The Role: As a Presales Engineer / Solution Consultant, you'll work closely with Sales, Product and Engineering to design technical solutions that solve complex business challenges. You'll lead customer discovery, deliver tailored product demonstrations and act as a trusted technical advisor throughout the sales process.

Key responsibilities:

• Lead technical discovery sessions and understand customer requirements.
• Design solution architectures and integration approaches aligned to customer needs.
• Deliver engaging product demonstrations and technical presentations.
• Prepare solution documentation, proposals and RFP responses.
• Partner with Product, Engineering and Customer Success to ensure seamless customer outcomes.
• Provide technical expertise throughout the sales cycle and proof-of-concept activities.

About you:

• Experience in Presales, Solution Consulting, Sales Engineering or Technical Consulting.
• Strong understanding of SaaS, APIs, integrations and cloud technologies.
• Excellent communication and stakeholder engagement skills.
• Able to translate complex technical concepts into clear business value.
• Experience within retail technology, loyalty, CRM or customer engagement platforms is advantageous.

Success in the role:

You'll help customers understand the value of the platform, support successful sales outcomes and build trusted relationships by delivering innovative, scalable technology solutions.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Michaela Cornes on 02 8289 3210 for a confidential discussion.