Customer Service Officer

A fantastic opportunity awaits an experienced professional with a background in customer service, administration, or data entry to join a well-established professional services organisation located in the heart of Adelaide CBD. This full-time role offers an immediate start and the chance to work within a dynamic team that values collaboration, accuracy, and professional growth. If you're looking for a position where your contributions are recognised and rewarded, this could be the perfect fit for you.

About the Role:

As a Customer Service & Data Entry Officer, you'll be at the forefront of delivering exceptional service while ensuring accurate and efficient data management. You will provide vital support between customers and internal teams, handling enquiries across multiple channels, processing requests, and maintaining meticulous records. Your ability to resolve issues with professionalism and empathy will help foster strong relationships and contribute to the team's success.

Key Responsibilities:

• Provide prompt and courteous assistance to customer enquiries via phone and email.
• Process queries and requests accurately using internal systems while verifying all details.
• Tailor solutions to meet individual customer needs by actively listening and understanding their requests.
• Perform high-volume data entry tasks with precision and attention to detail.
• Collaborate with internal teams to address customer concerns effectively to build trust and maintain positive relationships.
• Prepare and manage compliance documentation in line with operational requirements.
• Monitor data updates and proactively communicate changes to relevant stakeholders.
• Maintain detailed records of customer interactions and communications.
• Assist in generating reports or summaries as required by management.

What we’re Looking For:

You bring proven experience in customer service, administration, or data entry roles, along with excellent communication skills and a sharp eye for detail. Your resilience allows you to handle challenges calmly, while your proactive approach ensures continuous improvement in processes.

• Strong verbal and written communication skills for effective customer engagement.
• Exceptional interpersonal skills for building rapport and managing complex situations.
• Demonstrated experience in roles requiring high levels of accuracy and attention to detail.
• Proficiency in Microsoft Office Suite and adaptability to learn CRM systems quickly.
• Commitment to process evaluation and ongoing improvement initiatives.

This role is ideal for someone who thrives in a fast-paced environment where both customer satisfaction and precise data management are top priorities. If you're eager to grow professionally within a supportive team culture, we’d love to hear from you!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Renee Rotolo on 08 8216 3511 for a confidential discussion.