Workplace Concierge

This is an opportunity for a highly polished, service-oriented professional who understands that excellence lies in the details. As a key ambassador for the workplace, you’ll create a seamless and sophisticated experience for employees, visitors and senior stakeholders, combining proactive service, operational awareness and an uncompromising commitment to professionalism.

More than a front-of-house position, this role requires someone who can anticipate needs, navigate competing priorities and deliver a consistently elevated workplace experience with confidence, discretion and initiative.

What sets you apart

Proactive and self-directed: You demonstrate exceptional initiative, anticipate requirements and take ownership of delivering outcomes without needing direction.

Polished and professional: You bring a sophisticated corporate presence, exceptional attention to detail and the confidence to engage with stakeholders at all levels.

Service-led and solutions-focused: You take pride in exceeding expectations, resolving challenges and creating a seamless experience through thoughtful, considered service.

Agile and adaptable: You respond confidently to changing business needs, shifting priorities and short-notice cover requirements, maintaining service excellence at all times.

An exceptional communicator: You build relationships effortlessly, communicate with clarity and discretion, and understand the impact of every interaction.

Open-minded and flexible: You embrace change, approach challenges with a positive mindset and willingly contribute beyond the scope of your immediate responsibilities.

The impact you’ll make

Deliver a premium, personalised front-of-house experience that reflects the standards of a leading corporate environment.
Serve as a trusted point of contact for employees, visitors and stakeholders, ensuring every interaction is professional, seamless and welcoming.
Proactively identify opportunities to enhance the workplace experience and resolve issues before they escalate.
Maintain impeccable presentation, operational consistency and attention to detail across all concierge services.
Adapt to evolving workplace demands, providing flexibility and continuity while upholding exceptional service standards.

The details

Location: Melbourne CBD
Work arrangement: Fully on-site
Schedule: Monday to Friday

The ideal candidate

You are naturally professional, highly organised and instinctively service-driven. You bring confidence without ego, initiative without prompting and flexibility without compromise on standards. You thrive in a corporate setting where discretion, accountability and exceptional service are expected.

With an open-minded approach and the ability to operate autonomously, you understand how to balance the immediate needs of the workplace with the bigger picture: creating an environment where people feel welcomed, supported and valued.

If you take pride in setting the standard rather than simply meeting it, this is your opportunity to make a meaningful impact on the everyday workplace experience.

Reach out directly for more information: Lucas.aparo@robertwalters.com.au

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Lucas Aparo on 03 8628 2118 for a confidential discussion.