Product Applications Manager

Reporting directly to the Chief Information Officer, you will be empowered to deliver through strategic partners and vendors, with end-to-end responsibility for selection, commercials, contracts, and performance. The position is hands-on and close to delivery detail, allowing you to influence every aspect of the product life cycle without direct reports or personal coding requirements.

• Take full ownership of all business applications and platforms across support centres and stores, ensuring seamless integration and unified data.
• Drive the strategic vision for customer digital experiences, including mobile apps and in-store channels, enhancing satisfaction and adoption.
• Deliver measurable business value through strong partner management, responsible AI governance, and robust security practices across the estate.
  
  

  What you'll do:

  As Product Applications Manager, you will play a pivotal role in shaping how technology delivers value across all facets of the organisation. Your day-to-day responsibilities will involve overseeing the entire suite of business applications ensuring they work together seamlessly as a unified ecosystem. On the customer side, you will own the digital experience via mobile apps and other channels, constantly seeking ways to improve satisfaction scores and grow adoption. Your expertise in data architecture will guide scalable solutions that remain secure and future-proofed. By setting responsible AI guardrails and championing security at every turn, you’ll help create a trusted environment for both customers and colleagues.

  • Own the complete product life cycle for every business application and platform within the organisation’s estate, spanning support centre systems and store operations.
  • Drive collaboration between products to ensure they operate as one connected system with unified, trusted data accessible across the business.
  • Simplify the technology estate by making clear decisions on building, assessing, integrating, and consolidating applications to maximise efficiency.
  • Support and advance the strategic vision for the customer mobile app, continuously improving feedback mechanisms and star ratings.

  What you bring:

  The ideal Product Applications Manager brings a wealth of proven experience from leading application or platform functions within complex environments such as retail or hospitality. Your ability to deliver outstanding customer digital experiences—across mobile apps as well as physical store touchpoints—will be crucial.

  • Proven experience leading applications or product functions within retail, hospitality or multi-site environments is highly desirable for success in this role.
  • Demonstrated track record delivering exceptional customer digital experiences across mobile platforms as well as in-store and out-of-store channels.
  • Strong background in data architecture and enterprise systems enables you to set direction for scalable integration solutions.
  • Exceptional partner management skills allow you to deliver results through others by owning vendor relationships end-to-end.

  What's next:

  If you are ready to shape digital transformation while collaborating with talented partners across multiple domains— Apply Today!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.