Senior Application Support Specialist

A leading business in Adelaide is seeking a Senior Application Support Specialist to deliver expert support, administration, and strategic guidance across complex systems. This role is pivotal in ensuring stable, secure, and effective services that advance research and , business operations. You will be joining a highly skilled IT Research Enablement and Digital Business team within the Information Technology Function, where your commitment to lifelong learning and collaborative impact will be celebrated. The organisation values trust, inclusivity, ambition, respect, and discovery—offering you an environment where your expertise can flourish through ongoing professional development, mentoring opportunities, and exposure to cutting-edge technologies such as M365, SharePoint, PowerApps, MS Forms, MS Planner, Atlassian (Confluence/Jira), Monday.com, content manager platforms, Copilot/AI activation, and more. Flexible working arrangements are available to support your work-life balance.

• Lead the analysis and enhancement of business processes and system functionality to address operational gaps across multiple applications.
• Manage configuration tasks, data validation procedures, system updates, and resolve complex application issues efficiently.
• Implement solutions that consider both inter- and intra-system dependencies to ensure seamless integration and performance.
• Coordinate documentation efforts and quality assurance practices to maintain accurate and up-to-date information.
• Provide strategic advice and support to stakeholders across the organisation to align application functionality with business goals.
• Manage relationships with vendors and internal teams to ensure alignment with evolving business requirements.
• Oversee testing activities for new features and system updates while considering downstream impacts on related systems.
• Engage proactively with external peer networks to influence vendor development roadmaps based on business needs.
• Mentor and coach team members while delivering training sessions for end users to build capability and share knowledge effectively.
• Ensure change management processes are followed rigorously and communicated clearly across all relevant parties.

What You Bring

To excel as a Senior Application Support Specialist, you will bring proven experience supporting business applications within complex organisational environments. Your analytical skills enable you to identify process improvements that drive operational efficiency, while your technical proficiency allows you to design, configure, and administer applications using Agile/SCRUM methodologies.

Your strong written and verbal communication skills are essential for collaborating effectively across diverse teams, including IT managers, project managers, internal business users, corporate system owners, vendors, and external peer networks.

You have experience mentoring colleagues, coaching team members, and delivering training sessions for end users to foster knowledge sharing and build team capability.

Your digital fluency encompasses hands-on expertise in the Microsoft 365 suite, including SharePoint, Power Apps, MS Forms, and MS Planner; Atlassian Confluence and Jira; Monday.com; content management systems; and AI-enabled tools such as Microsoft Copilot. You are also familiar with incident triage procedures and understand the importance of maintaining stable, secure, and reliable platforms while supporting future innovation.

You demonstrate a commitment to continuous professional development and bring the relevant qualifications and experience, or an equivalent combination of practical experience and technical expertise. Flexibility is important, as the role may require work outside standard business hours, participation in an on-call roster, and local, national, or international travel as required.

Key Selection Criteria

• Demonstrated experience supporting business applications within complex, large-scale organisational environments.
• Proven ability to analyse business processes and document improvements that enhance operational efficiency.
• Experience designing, configuring, and administering applications using Agile/SCRUM methodologies.
• Strong written, verbal, and interpersonal communication skills, enabling effective collaboration across diverse teams.
• Ability to manage stakeholder relationships, including internal business users, corporate system owners, and vendors, while facilitating consensus and alignment.
• Experience mentoring colleagues, coaching team members, and delivering training sessions for end users.
• Strong digital fluency, with hands-on expertise in Microsoft 365 applications, including SharePoint, Power Apps, MS Forms, and MS Planner; Atlassian tools such as Confluence and Jira; Monday.com; and content management systems.
• Familiarity with incident triage procedures and maintaining stable, secure platforms. Knowledge of AI-enabled tools and Microsoft Copilot is advantageous.
• Commitment to continuous professional development, supported by relevant qualifications and experience or an equivalent combination of practical experience and technical expertise.
• Willingness to work outside standard business hours when required, including evenings and weekends, participate in an on-call roster, and undertake local, national, or international travel as necessary.

What Sets This Organisation Apart

The organisation offers a supportive and collaborative working environment built on trust, inclusivity, ambition, respect, and continuous improvement.

Employees are encouraged to develop their capabilities through professional development opportunities, mentorship, knowledge-sharing initiatives, collaborative projects, and the adoption of emerging technologies. The organisation embraces innovation through tools and platforms such as Microsoft Copilot, Microsoft 365, SharePoint, Power Apps, Atlassian Confluence and Jira, Monday.com, and content management systems.

Flexible working arrangements support work-life balance, enabling employees to thrive professionally while contributing meaningfully to business operations, technology enablement, and organisational performance.

The IT, Digital Business, and Technology Enablement teams foster a strong sense of collaboration, nurture talent, celebrate achievements, and promote professional growth. With supportive leadership, open communication, transparent decision-making, responsive change management, and a commitment to stakeholder engagement, the organisation provides an environment that encourages creativity, problem-solving, teamwork, and shared success.

What's Next?

If you are ready to make a meaningful impact through technology, process improvement, and application support while enjoying flexible working arrangements and professional growth opportunities, apply now.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Mercer on 08 8216 3536 for a confidential discussion.