ICT Technical Lead

A leading global infrastructure organisation is seeking an ICT Technical Lead to join their Adelaide team, where your expertise will drive the strategic delivery and continuous improvement of ICT systems across complex project and operational environments.

As an ICT Technical Lead based in Adelaide, you will play a central role in shaping the organisation’s technology landscape. Your day-to-day responsibilities will involve collaborating closely with internal stakeholders and project teams to plan and execute the deployment of robust ICT infrastructure across multiple sites. You will oversee budgeting processes for technology investments while ensuring cost-effective procurement practices. By designing comprehensive network architectures—including LAN/WAN environments—and implementing advanced site-based technologies such as security systems and video conferencing solutions, you will help maintain secure operations that support business continuity. Your commitment to exceptional service management will see you supervising service desk activities to resolve technical issues efficiently while upholding high standards for system performance. Building strong relationships with vendors and outsourced providers is key to ensuring timely delivery of compliant solutions tailored to business needs. You will also manage the mobilisation of ICT services during project transitions—ensuring seamless integration—and adapt strategies as requirements evolve. Through your efforts in compliance monitoring and process optimisation initiatives, you will contribute significantly to organisational growth while nurturing junior colleagues within a supportive team environment.

• Lead the planning, deployment, maintenance, and optimisation of ICT infrastructure and services across multiple project sites, ensuring all systems are secure, scalable, aligned with corporate standards, and support business continuity.
• Manage ICT budgeting, forecasting, procurement, and cost control activities by providing accurate financial data for tenders, projects, and operational planning while driving value-for-money outcomes from technology investments.
• Design, implement, and support LAN/WAN networks as well as site-based technologies including networking equipment, communications systems, specialised software, multifunction devices, security systems, access control solutions, CCTV installations, and video conferencing platforms.
• Deliver exceptional ICT service management by overseeing service desk operations; prioritising and resolving technical issues; performing infrastructure upgrades; conducting security maintenance; and ensuring service levels are achieved across all sites.
• Build strong relationships with business stakeholders, vendors, subcontractors, and outsourced service providers to ensure ICT solutions meet business needs while maintaining compliance with governance, risk management protocols, safety requirements, and agreed specifications.
• Drive successful mobilisation and demobilisation of ICT services across multiple sites by coordinating internal teams and external partners to ensure seamless transitions that support operational excellence.
• Monitor evolving business and project requirements by adapting technology strategies to deliver reliable solutions that enable organisational growth.
• Ensure all ICT operations comply with relevant governance standards including risk assessment procedures and regulatory frameworks.
• Support continuous improvement initiatives by identifying opportunities for process optimisation within ICT functions.
• Provide mentorship to junior team members while promoting knowledge sharing across the wider network.

What you bring:

The ideal candidate for the ICT Technical Lead position brings substantial experience from senior roles within complex multi-site environments where they have consistently delivered robust infrastructure solutions supporting business goals. Your background includes hands-on involvement in planning large-scale deployments—balancing budgets effectively—and coordinating diverse teams towards successful project completion. You possess deep technical knowledge spanning network architecture design (including LAN/WAN), service management best practices as well as advanced troubleshooting capabilities. Academic credentials such as a degree or diploma in IT-related fields further strengthen your profile alongside certifications like ITIL or formal project management qualifications. A current driver’s licence is essential given the need for site visits across Adelaide locations. As eligibility for Australian Defence security clearance is mandatory applicants must hold citizenship status at application stage. Your interpersonal skills foster trust among colleagues vendors alike while your analytical approach enables swift resolution of complex issues even under challenging circumstances. Demonstrating commitment to ongoing professional development through training participation positions you as an adaptable contributor ready for new challenges.

• Proven experience in a senior ICT support or operations role within a complex multi-site environment where you have delivered infrastructure, network architecture solutions that align with business objectives.
• Demonstrated expertise in ICT planning including budgeting processes; project delivery; managing competing priorities; coordinating stakeholders; successfully delivering projects on time within scope.
• Strong technical capability across network architecture design (LAN/WAN), WAN environments; ICT service management; service desk operations coupled with excellent troubleshooting skills.
• Relevant qualifications such as Degree or Diploma in Information Technology or Computer Science or related discipline are highly desirable.
• ITIL certification along with formal Project Management qualifications would be advantageous for this position.
• Current Driver's Licence is required for site mobility purposes.
• Eligibility to obtain Australian Defence security clearance necessitates Australian Citizenship at time of application.
• Excellent interpersonal skills enabling you to build dependable relationships with stakeholders both internally externally.
• Analytical mindset combined with problem-solving abilities ensures effective resolution of technical challenges under pressure.
• Commitment to continuous learning demonstrated through participation in training opportunities.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Mercer on 08 8216 3536 for a confidential discussion.