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Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.
Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.
Robert Walters recruits for permanent and contract call centre & customer service jobs across a wide range of global and national companies including large commercial blue chip organisations and financial services firms throughout Australia
An exciting opportunity has arisen for an experienced External Disputes Resolution Manager to join a highly respected organisation in the heart of Melbourne’s CBD. This pivotal role is designed for someone who thrives on supporting others, nurturing talent, and ensuring that customer concerns are addressed with empathy and professionalism. You will be at the forefront of shaping dispute resolution strategies, guiding a dedicated team, and collaborating closely with key internal partners to deliver fair and timely outcomes. The organisation is committed to fostering a supportive environment where your expertise in complaints handling, regulatory frameworks, and alternative dispute resolution methods will be valued and developed. With a focus on continuous improvement and a genuine commitment to customer care, this position offers you the chance to make a meaningful impact while enjoying flexible working opportunities and access to ongoing training.
* Play a central role in leading a skilled team of dispute resolution specialists, providing coaching and support to ensure exceptional service delivery for customers facing complex issues.
* Utilise your deep understanding of industry regulations and alternative dispute resolution techniques to advise case managers and influence strategic planning within the directorate.
* Benefit from a collaborative workplace culture that values your input, encourages professional growth, and supports work-life balance through flexible working arrangements.
An exciting opportunity has arisen for a Registry Officer to join a highly respected financial services provider based in the heart of Melbourne CBD. This role offers you the chance to become part of a supportive and collaborative team that is dedicated to delivering exceptional customer and adviser experiences within the managed funds and investment solutions sector. You will be empowered to make a real difference every day, working in an environment that values continuous learning, growth, and improvement.
With a strong focus on teamwork, shared outcomes, and professional development, this position is perfect for someone who thrives in a setting where your contributions are recognised and your commitment to excellence is celebrated. Flexible working opportunities, ongoing training, and a culture built on trust and respect ensure you can grow both personally and professionally while making a positive impact for customers, partners, and colleagues alike.
* 9 Month Contract (Opportunity for extension)
* 3 Days in office, 2 days WFH
* Melbourne CBD office
Join Our Client's Dynamic Team as a Customer Service Officer!
Location: Sunshine Head Office
Working Hours: 8:30 AM - 5:00 PM
Are you passionate about delivering exceptional customer service and eager to be part of a collaborative team? Our Client is looking for a motivated Customer Service Officer to join their vibrant team and provide top-notch support to their valued customers.
About the Company
The organisation is a top 4 bank, committed to fostering a world where individuals and communities flourish, guided by a shared mission to enhance the financial well-being and sustainability of millions of customers. Their Controls and Customer Outcomes portfolio is dedicated to championing customer satisfaction by attentively addressing customer concerns and resolving them effectively. They strive to make a meaningful impact by addressing complaints within a regulatory framework with consistency and fairness, utilising insights to improve their products and services.
About the Role
Are you passionate about dispute resolution and creating positive customer experiences? Do you thrive in a dynamic environment where no two days are the same? Are you a problem solver who thinks critically and works collaboratively? If so, we are looking for you to join our team!
There are permanent roles available within our Clients Customer Outcomes teams. You will join a team of dedicated complaint resolution professionals working in Internal Dispute Resolution and External Dispute Resolution teams, supporting customers across Australia Retail & Commercial. You will work within a regulatory framework, balancing quality and productivity. The opportunities include:
* Internal Dispute Resolution Case Managers – work with customers and teams across the organisation to address customer complaints made directly to our client and reach fair and balanced outcomes.
* External Dispute Resolution Case Managers – manage complaints lodged through an external dispute resolution body (mainly AFCA, the Australian Financial Complaints Authority) or a tribunal, and work with internal and external stakeholders and customers to resolve the complaint fairly.
Experience or an understanding of Retail & Commercial Banking products and processes (including disputes and scams), Wealth and Hardship is highly valued.
A leading organisation is seeking a enthusiastic and empathetic Customer Service Consultant to join a newly established team on a 12 month contract. Within this position you will be responsible for delivering a warm and supportive welcome to new international members. As part of a close-knit group, you will play a vital role in ensuring that every new member feels valued and supported from their very first interaction.
This role offers you the chance to be at the heart of community engagement, supporting customers and ensuring their concerns are addressed with care and efficiency.
If you are looking for a position that values empathy, teamwork, and the opportunity to positively impact your local community, this is an excellent opportunity to develop your skills in a supportive environment.
Our client is seeking a dedicated and empathetic Disputes Resolutions Specialist to join their team. This role offers an exciting opportunity to utilise your strong background in complaint resolution, to be instrumental in addressing customer complaints, ensuring fair and balanced outcomes.
What you bring:
The ideal candidate for the Disputes Resolutions Specialist role brings a strong background in complaint resolution within the banking sector. Experience dealing with wealth management and hardship cases is also highly desirable. Your commitment to providing exceptional customer service will drive your success in this role.
* Proven experience in complaint resolution essential
* Knowledge of retail and commercial banking products and processes
* Strong interpersonal skills
* Ability to work collaboratively with various stakeholders
This role is at the heart of a service centre that provides support to players and retailers across multiple jurisdictions. The successful candidate will be responsible for delivering consistently high-quality service, offering advice and resolving various queries from our Lotteries and Keno customers and outlets. This is an excellent chance to work in a supportive environment where your skills in customer service, conflict resolution, and active listening will be highly valued.
* Deliver high-quality customer service
* Resolve various queries from Lotteries and Keno customers
* Work in a supportive and dynamic team
Are you eager to join a globally recognised leader in the insurance industry, renowned for its innovative solutions and dedication to customer care?
Our client, a prominent and trusted name in the sector, is looking for dynamic individuals to fill the role of Claims Support Specialist on a 6-month contract, located in the vibrant Melbourne CBD!
