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Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.
Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.
Robert Walters recruits for permanent and contract call centre & customer service jobs across a wide range of global and national companies including large commercial blue chip organisations and financial services firms throughout Australia
Multiple opportunities available for individuals passionate about Customer Service, with a genuine desire to assist people and start their career in the insurance industry. In this role, you will support customers with their insurance needs, support inbound calls from customers, communicate insurance policies and any general customer enquiries. You will engage with customers through various communication channels, providing answers and knowledge to help clients better understand their insurance. As a key team member, you will contribute to ongoing improvement efforts and ensure every customer interaction is a positive and seamless experience!
About the Company:
Our client is a leading manufacturing business based in Sunshine West. They are currently growing their Customer Service team and this will be the third new addition to the team. Have the opportunity to work across Customer Service and Administrtion duties.
Working Hours: 8:30 AM - 5:00 PM
Working Location: 5 days in Sunshine Office
Our client is seeking a dedicated and knowledgeable Customer Service Consultant to join their team. This role offers the opportunity to provide superior professional front-line support for all queries related to superannuation products, online systems, and general superannuation legislative issues. The successful candidate will be an integral part of the team, providing information and general advice to resolve inquiries efficiently, professionally, and in a friendly manner.
We are seeking a motivated and customer-focused individual to join our call centre team. In this role, you will be the first point of contact for customers, handling inbound calls to provide support, resolve issues, and deliver a high-quality customer experience.
Our client is seeking enthusiastic Customer Service Consultants to join a dedicated project focused on enhancing the onboarding journey for new retail customers.
If you are looking for a position that values empathy, teamwork, and the opportunity to positively impact on others, this is the role for you!
* Fully remote position, Mon - Fri 9am-5pm / 10am-6pm
* Victoria and NSW Locations Available
* Monday 4th August start date, contract until end of December 2025
* $35.14 per hour + Super
Robert Walters are excited to be recruiting for several temporary positions for customer service professionals, on an initial 9 month contract based in Southern suburbs of Adelaide. You will be required to assist customers through various tools and negotiations to find solutions in order to bring their loan, credit card or transaction account into balance. You will be an advocate for continuous improvement initiatives and be required to delight customers at every interaction.
You will be a key team member who will be working in a rewarding, inclusive and supportive environment. As the title suggests, this role will be to assist customers with payment solutions, understanding life can get in the way and using empathy to work with customers on making a payment plan to assist them. This role will see you working 38 hours per week between Monday-Saturday.
An exciting opportunity has arisen for an experienced External Disputes Resolution Manager to join a highly respected organisation in the heart of Melbourne’s CBD. This pivotal role is designed for someone who thrives on supporting others, nurturing talent, and ensuring that customer concerns are addressed with empathy and professionalism. You will be at the forefront of shaping dispute resolution strategies, guiding a dedicated team, and collaborating closely with key internal partners to deliver fair and timely outcomes. The organisation is committed to fostering a supportive environment where your expertise in complaints handling, regulatory frameworks, and alternative dispute resolution methods will be valued and developed. With a focus on continuous improvement and a genuine commitment to customer care, this position offers you the chance to make a meaningful impact while enjoying flexible working opportunities and access to ongoing training.
* Play a central role in leading a skilled team of dispute resolution specialists, providing coaching and support to ensure exceptional service delivery for customers facing complex issues.
* Utilise your deep understanding of industry regulations and alternative dispute resolution techniques to advise case managers and influence strategic planning within the directorate.
* Benefit from a collaborative workplace culture that values your input, encourages professional growth, and supports work-life balance through flexible working arrangements.
An exciting opportunity has arisen for a Registry Officer to join a highly respected financial services provider based in the heart of Melbourne CBD. This role offers you the chance to become part of a supportive and collaborative team that is dedicated to delivering exceptional customer and adviser experiences within the managed funds and investment solutions sector. You will be empowered to make a real difference every day, working in an environment that values continuous learning, growth, and improvement.
With a strong focus on teamwork, shared outcomes, and professional development, this position is perfect for someone who thrives in a setting where your contributions are recognised and your commitment to excellence is celebrated. Flexible working opportunities, ongoing training, and a culture built on trust and respect ensure you can grow both personally and professionally while making a positive impact for customers, partners, and colleagues alike.
* 9 Month Contract (Opportunity for extension)
* 3 Days in office, 2 days WFH
* Melbourne CBD office
Join Our Client's Dynamic Team as a Customer Service Officer!
Location: Sunshine Head Office
Working Hours: 8:30 AM - 5:00 PM
Are you passionate about delivering exceptional customer service and eager to be part of a collaborative team? Our Client is looking for a motivated Customer Service Officer to join their vibrant team and provide top-notch support to their valued customers.
About the Company
The organisation is a top 4 bank, committed to fostering a world where individuals and communities flourish, guided by a shared mission to enhance the financial well-being and sustainability of millions of customers. Their Controls and Customer Outcomes portfolio is dedicated to championing customer satisfaction by attentively addressing customer concerns and resolving them effectively. They strive to make a meaningful impact by addressing complaints within a regulatory framework with consistency and fairness, utilising insights to improve their products and services.
About the Role
Are you passionate about dispute resolution and creating positive customer experiences? Do you thrive in a dynamic environment where no two days are the same? Are you a problem solver who thinks critically and works collaboratively? If so, we are looking for you to join our team!
There are permanent roles available within our Clients Customer Outcomes teams. You will join a team of dedicated complaint resolution professionals working in Internal Dispute Resolution and External Dispute Resolution teams, supporting customers across Australia Retail & Commercial. You will work within a regulatory framework, balancing quality and productivity. The opportunities include:
* Internal Dispute Resolution Case Managers – work with customers and teams across the organisation to address customer complaints made directly to our client and reach fair and balanced outcomes.
* External Dispute Resolution Case Managers – manage complaints lodged through an external dispute resolution body (mainly AFCA, the Australian Financial Complaints Authority) or a tribunal, and work with internal and external stakeholders and customers to resolve the complaint fairly.
Experience or an understanding of Retail & Commercial Banking products and processes (including disputes and scams), Wealth and Hardship is highly valued.
